FAQ

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Online Consultation

How does an online consultation work?
The online consultation is delivered through Sangopan Mobile App. The purchase of the plan for online consultation and registration as a user has to be done via the website. 
Can I use Sangopan App on multiple devices?
Yes Sangopan App can be used on any device (cell phone/tablet/laptop/desktop) and is compatible with both Android and iphones.
Is My Personal Information (Medical History, Email Address, Phone Number) Safe?
Yes. Sangopan complies with xyz guidelines which makes your information absolutely safe. 

(Please take from Moxtra) 

What is your criteria for choosing Sangopan consultants?
All the consultants registered with Sangopan are experts in their area and possess necessary certifications and qualifications. Sangopan has chosen them carefully after due screening and their qualifications and experience are mentioned as part of their profile.
Are online consultations with the consultants private?
Yes. Sangopan maintains confidentiality of all the patient data in the mobile App. (Consult with Moxtra)
How shall I upload and share my reports or other medical records with a doctor?
The Sangopan App is a robust multi function App where the chat feature allows upload of all the documents
Who governs the choice of consultant for me?
Sangopan Sakhi will be your guide and single point of contact. She will help you choose the plan and the appropriate consultant in line with your needs
What is the policy regarding cancellation or revision of the appointment?
You are advised to give a request for cancellation/reschedule at least 4 hours in advance. Last minute cancellations can be chargeable. Please connect with Sangopan Sakhi in this regard.
How can I get the products as prescribed by the consultants?
All the Ayurvedic products can be available either through Sangopan or from a Ayurvedic pharmacy of your choice. Homeopathic products will be delivered via Sangopan at additional cost.

In-Person Services

What are the In-person services available from Sangopan?
  • Prenatal Massage
  • Postnatal Massage for Mom & Baby
  • Baby Massage Training
My neighbor had hired a local maid to come in and give massage to herself and her baby for Rs.3000 per month. Why should I go with Sangopan?

Our services are delivered by therapists employed by us and supervised by Nurse Supervisor and a professional management. Some key points where services from Sangopan score over hiring a local maid are :

The therapists are hired after rigorous interviews and background checks.

They are well trained and supervised closely on a regular basis by trained personnel.

In cases of leaves taken or absence due to emergencies, we can ensure that there is no break in the service by arranging an alternate therapist.

We follow strict systems and procedures to ensure consistent quality of services.

Can I avail these services for less than 30 days? Can I avail it only for the baby or for the mother?

Our standard package is for 30 days for mother-baby. Any variation in terms of number of days or only mother or only baby is a non standard package and can be provided depending upon availability of resources.

Does massage for kids really help?

Yes absolutely. We all know a good, gentle and proper massage from a trained therapist can do wonders for relaxation of our body and mind. It relaxes our nerves and muscles and greatly improves the blood circulation. It releases toxins from the body, improves the digestive system, and enhances the overall immunity. The most consistent findings from researches related to massage is its impact on increase in body immunity. Children who receive regular massage sleep better and are less likely to be overactive.

I have friends who never took the massage for herself or for her baby post delivery. She seems absolutely fine. Do I really need it?

The right comparison is someone who was given a massage by a trained therapist and someone who did not experience a massage from a trained person. Massage for both mother and baby is critical as the benefits are interrelated, it being a virtuous cycle. A thorough massage with the right technique and strokes leads to higher activity for the baby which leads to increase in appetite. A right massage for mother relaxes her muscles and opens the skin’s pores. It also increases the lactation for mother thus satisfying the baby’s increased appetite. In cases where both mother and baby get regular massage, we have seen that mothers lose weight and babies gain weight compared to cases where there is no massage or a casual massage given by untrained people.

General

Is My Credit Card Information which I share during the payment secure?
Yes. it is safe and secure ( need more)
What If the Internet freezes up during the payment
You can reach out to us in that situation and we can assist you from our team by checking the details.
I need a refund, whom do I contact?

Pls write to us on info@sangopan.com or contact on 9916487250 and you may refer to our refund policy on the website.

What happens at the end of my 30 day trial?

Your subscription will automatically convert to a paid plan at the end of your trial. You can cancel at any time prior to the end of your trial at so you will not be charged.

Can I start a trial without a credit card?

No, we require a valid credit card on file in order to start a trial.

How will you bill me?

Your subscription will be billed monthly at the end of your trial.

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